Customer Care

TERMS & CONDITIONS

 

SHIPPING POLICY:

Free 2nd day shipping offers (on purchases over $300) apply only to the Continental United States. An adult signature is required upon delivery, however, if you would like to have the box delivered without a signature, please check the appropriate box before checking out, and we will ship accordingly.  If the signature upon delivery is waved, the insurance only covers the package until it is delivered. August and it’s representatives cannot be held responsible for lost or damaged items.

Standard shipping rates apply to all other destinations, and import taxes & duties are paid by the recipient.

SALE ITEMS:

All sale items are final sale and cannot be exchanged or returned.

RETURN POLICY:

Should you need to return an item please send it back to us fully insured and pre-paid. CODs will not be accepted. The item must arrive unworn, in original condition, accompanied by the original packaging and receipt – within 14 days of placing the order. You will receive a full refund to the credit card in which the purchase was made minus the original shipping charge if all stated requirements are met.

Returns will be processed upon receipt and an email confirmation will be sent. Please note that it may take up to 10 days for the refund to post to your account, depending on the cycle of your credit card.

Please note, the online return / exchange policy does not apply in store.

Please send returns to:

August / attn : returns
8311 1/2 West Third Street
Los Angeles, CA 90048

 

EXCHANGES:

Like returns, we will accept exchanges if you send the item back to us, pre-paid and insured, within 7 days of receiving it. The jewelry must arrive unworn, in pristine condition, in the original packaging and with the receipt. Please email us at info@augustla.com to notify us of your decision. Sorry, no CODs will be accepted and shipping charges will apply on all exchanges.

Please send exchanges to:

August / attn : exchanges
8311 1/2 West Third Street
Los Angeles, CA 90048

 

REPAIRS:

Our jewelry collections are hand-crafted and as with any product of this nature, natural wear and tear or accident may result in damage. We recommend any piece in this condition be sent to us for evaluation. After receipt a course of action will be determined and this usually entails sending the item to its designer so it can be repaired to their standards. This process may take up to 8 weeks and there may be a fee associated with the repair, determined by the designer. All repair inquiries should be directed to info@augustla.com or call 323.653.2600.

Please send repairs to:

August / attn : repairs
8311 1/2 West Third Street
Los Angeles, CA 90048

 

SPECIAL ORDERS:

Some pieces in our collections may be customized. This can include changes in ring size, chain length etc. These types of alterations would be considered a special order.

Special orders are non-returnable and non-refundable and require a deposit of 1/2 the total price.

These custom orders may take up to 12 weeks to produce depending on the production schedule of the individual designer.

BACK ORDERS:

On occasion an order may be placed for an item that appears to be in stock, but has actually sold before online inventory is adjusted. When this occurs, we will notify you as soon as possible. Items that are regularly stocked will be backordered and shipped as they become available.