Our jewelry collections are crafted to the highest standards, however proper care is required to maintain condition. As such, we recommend the following precautions:
– When performing manual tasks, remove your jewelry to prevent physical damage or exposure to chemicals or cleaning fluids.
– Cosmetics, hairspray, perfumes and lotion can contain chemicals that can often damage jewelry. Putting jewelry on after applying these materials will limit exposure to jewelry and any potential damage.
– Chlorinated water can react with the metals found in jewelry causing color changes and even structural damage. We recommend removing jewelry before entering the pool or spa.
– Store your jewelry in a container that prevents pieces moving. We recommend storing each item separately to avoid damage. To maintain the luster of your jewelry, place silver anti-tarnish strips in your storage container to absorb the oxidants that discolor and tarnish jewelry.
– All plated jewelry may need to be replated with time.
– Our jewelers use 14k & 18k solid gold ear wires. With wear a thin groove will form in the ear wire and may require replacement. With heavy wear we recommend replacing ear wires yearly. Jump rings may also need to be replaced.
– Pearls and beads strung on silk cord will require restringing periodically.
– Some stone rings & earrings are set in thin gold bezels. If stored improperly, the stones can become loose or fall out. Unfortunately, we cannot guarantee replacements. In addition, bezel settings are not airtight so we recommend avoiding contact with water, perfume, lotions, oils, etc to protect stones.
– Even the most meticulously crafted pave set pieces are susceptible to stone loss. This can occur due to blunt force, slight bending of the metal or heavy wear. Generally pave set stones are replaceable.
Our jewelry collections are hand-crafted and as with any product of this nature, natural wear and tear or accident may result in damage. We recommend any piece in this condition be sent to us for evaluation. After receipt a course of action will be determined and this usually entails sending the item to its designer so it can be repaired to their standards. This process may take up to 8 weeks and there may be a fee associated with the repair, determined by the designer. All repair inquiries should be directed to email@example.com or call 323.653.2600.