Free 2nd day shipping on all orders & we ship internationally.

Customer Care

SHIPPING POLICY:

Free 2nd day shipping offers apply only to the Continental United States. An adult signature is required upon delivery, however, if you would like to have the box delivered without a signature, please make a notation in the note box, and we will ship accordingly.  August and it’s representatives cannot be held responsible for lost or damaged items.

Standard shipping rates apply to all other destinations.

RETURN POLICY:

Should you need to return an item please send it back to us fully insured and pre-paid. CODs will not be accepted. The item must arrive unworn, in original condition, accompanied by the original packaging and receipt – within 14 days of placing the order. You will receive a full refund minus the original shipping charge if all stated requirements are met.

Returns will be processed upon receipt and an email confirmation will be sent. Please note that it may take up to 10 days for the refund to post to your account, depending on the cycle of your credit card.

Web purchases may not be returned in store. Please note, the online return / exchange policy does not apply in store.

Please send returns to:

August / attn : returns

8311 1/2 West Third Street

Los Angeles, CA 90048

EXCHANGES:

Like returns, we will accept exchanges if you send the item back to us, pre-paid and insured, within 7 days of receiving it. The jewelry must arrive unworn, in pristine condition, in the original packaging and with the receipt. Please email us at info@augustla.com to notify us of your decision. Sorry, no CODs will be accepted and shipping charges will apply on all exchanges.

Please send exchanges to:

August / attn : exchanges

8311 1/2 West Third Street

Los Angeles, CA 90048

REPAIRS:

Our jewelry collections are hand-crafted and as with any product of this nature, natural wear and tear or accident may result in damage. We recommend any piece in this condition be sent to us for evaluation. After receipt a course of action will be determined and this usually entails sending the item to its designer so it can be repaired to their standards. This process may take up to 8 weeks and there may be a fee associated with the repair, determined by the designer. All repair inquiries should be directed to info@augustla.com or call 323.653.2600.

Please send repairs to:

August / attn : repairs

8311 1/2 West Third Street

Los Angeles, CA 90048

SPECIAL ORDERS:

Some pieces in our collections may be customized. This can include changes in ring size, chain length etc. These types of alterations would be considered a special order.

Special orders are non-returnable and non-refundable and require a deposit of 1/2 the total price.

These custom orders may take up to 8 weeks to produce depending on the production schedule of the individual designer.

BACK ORDERS:

On occasion an order may be placed for an item that appears to be in stock, but has actually sold before online inventory is adjusted. When this occurs, we will notify you as soon as possible. Items that are regularly stocked will be backordered and shipped as they become available.

 

PRIVACY STATEMENT:

Your privacy is important to August. This privacy statement provides information about the personal information that August collects, and the ways in which August uses that personal information. 

Personal information collection

 

August may collect and use the following kinds of personal information:

 

  • information about your use of this website
  • information that you provide using for the purpose of registering with the website
  • information about transactions carried out over this website
  • information that you provide for the purpose of subscribing to the website services
  • any other information that you send to August

 

Using personal information

 

August may use your personal information to:

 

  • [administer this website;]
  • [personalize the website for you;]
  • [enable your access to and use of the website services;]
  • [publish information about you on the website;]
  • [send to you products that you purchase;]
  • [supply to you services that you purchase;]
  • [send to you statements and invoices;]
  • [collect payments from you; and]
  • [send you marketing communications.]

 

Where August discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, August may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

 

Securing your data

 

August will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.August will store all the personal information you provide on its secure servers.Information relating to electronic transactions entered into via this website will be protected by encryption technology.

 

Cross-border data transfers

 

Information that August collects may be stored and processed in and transferred between any of the countries in which August operates to enable the use of the information in accordance with this privacy policy.In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.

 

Updating this statement

August may update this privacy policy by posting a new version on this website.You should check this page occasionally to ensure you are familiar with any changes.

 

Other websites

 

This website contains links to other websites.August is not responsible for the privacy policies or practices of any third party.

 

Contact William Hermsen

If you have any questions about this privacy policy or August’s treatment of your personal information, please write:

 

  • by email to info@augustla.com or
  • by post to 8311 1/2 West 3rd Street, Los Angeles, Ca 90048.

 

 

Credit

This document was created using a Contractology template available at http://www.freenetlaw.com.